1. You have been tasked to complete a financial report when a colleague asks for help with a complex task they are stuck on. They explain that they have been confused by one part of the task for some time and it’s preventing them from getting any further today. You are aware your colleague has had the same training as you and has access to supporting documentation available. You know it could take some time to go through every aspect of this task with your colleague. However, you had intended to finish off your report today as you have lots of deliverables scheduled for tomorrow when the report is due.
2. Over the past few weeks, you have noticed that the response time provided by the Business Support team is regularly affected by issues with their current system. You think that the current system could be improved with fresh ideas that could make a big difference. However, you are still new to the organization and are not as familiar with the details of the current system and how long these issues have been around. You are aware it will take some time to get familiar with the system. You approach one of your colleagues to speak about this matter and they explain that they have tried to solve these issues before, but due to the complexity of the system, there is not much that can be done.